Sunday, July 6, 2014

Dealing with annoying co-workers through communication


OfficePro (2011) suggests that those annoying co-workers are no laughing matter.  New data has shown they actually can hurt productivity.  Three-quarters of working adults reported job-related stress, according to a survey by Everest College.  Furthermore, annoying co-workers was at the top of the list. (OfficePro, 2011).  Although different blogs, news articles, or personal experience has some differences on the most annoying co-worker, three articles I previewed share some common annoyances. 
Top annoyances in workplace
“The know-it-all.”  The person who has a personal opinion or knows something about everything.
“The loud talker/exploder.”  This person shares entire conversations in a very loud voice for the entire workplace to “enjoy.”  They often detonate at a moment’s notice and then shout.
“The blabbermouth/talk your ear off.”  This person carries on a conversation that has nothing to do with the subject matter at hand, and seems to talk to people on a deadline.
Michelle (n.d.) discusses a book about emotional traps at work.  The authors of “Working with you is killing me: Freeing yourself from emotional traps at work,” suggests four ways to escape these emotional traps.  The four steps include unhooking physically, mentally, verbally, and with business tools.  Physically, you can take deep breaths or go for a walk.  Mentally, dissect the issue and come up with solutions that will fix the issue.  An example, would be asking to move to a different cubicle away from the annoying co-worker.  Verbally, you can find the words to protect yourself or escape the workplace trap, such as, “You have a powerful voice that really carries.  Can you speak at a lower volume?”  Finally, use the tools in place such as contracts, performance reviews, and et.al. to track events and measure performance.
Personal experience
My department has five guys and one gal (me), and one of the guys is very LOUD.  He has a naturally loud voice at normal conversation level, but when he wants to make a point, his voice brings the walls down.  There are hallways, walls, and two conference rooms that separate my department from human resources and they can hear him when he is making a point with a person on the other end of the phone.  There are many occasions that someone else in the department is trying to talk on the phone but can barely hear because of this co-worker’s loud voice.  Additionally, this co-worker is the supervisor of my department, and he loves to use the speakerphone.
According to OfficePro (2011), you should use a straightforward approach with the annoying loud talker.  Using your best manners, you should simply inform that person that their loud talking is making it tough to work.  Green (2011), similarly says when dealing with the “speakerphone lover,” just be straightforward.  Say something such as, “Hey Matthew, would you mind taking your phone off speaker?  It makes it hard to concentrate.”  Now if you have the speakerphone/loud voice going at the same time, Matthew may not hear you ask the question.  You may have to endure the annoyance for that call, but then approach him or her after the phone call is over. 
Being straightforward in both scenarios is the best approach.  I have mentioned to my co-worker that I have a hard time hearing when he is loud and on the speakerphone.  My cubicle and his cubicle are back-to-back.  Co-workers in other departments have asked him to “tone” it down because they can hear him across the business suite. 
In October, I transferred from one department to my current department.  In my former department, I had a co-worker who was hired two weeks after I was hired, and we became friends.  However, he is a “know-it-all.”  Do not dare start a conversation that he has any knowledge because he will dominate that conversation with all his knowledge.  It drove me crazy and it drives that department crazy.  He also has a solution to every problem brought up for discussion, but most of his solutions are impractical.  Green (2011) suggests that you just let those conversations roll off your back and ignore that co-worker.  OfficePro (2011) also recommends ignoring that co-worker and not feed his or her ego.  I agree with both authors.  I have practiced just stepping out of the conversation and returning to my cubicle.   
In conclusion, deal with annoying co-workers by being straightforward and assertive.  Green (2011) says to not get angry, or hostile, but just be direct.  This can be difficult for some co-workers, especially those who avoid conflict, but Green says it is important to know that it is okay to speak up for yourself in a matter-of-fact, professional way.  If that fails, just be glad these people are not in your family.
References
5 Things That Annoy Your Co-workers. (2011). OfficePro, 71(4), 10.
Green, A. (2011). How to deal with annoying co-workers. USA News.com. Retrieved from http://money.usnews.com/money/blogs/outside-voices-careers/2011/06/06/how-to-deal-with-annoying-co-workers
Kreps, G.L. (2011). Communication in Organizations. San Diego: Bridgepoint Education, Inc.
Michelle, A. (n.d). How to work with annoying people. USA Today.

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